These Terms & Conditions govern your use of the Continental Haven website and any booking you make with us. By accessing our website or submitting a booking request, you agree to comply with these terms.
1. Who We Are
Continental Haven is a private guest accommodation based in Cardiff Central, UK. The website https://continentalhaven.co.uk provides information about our property and enables visitors to enquire about availability and make booking requests.
2. Bookings
- Bookings are made via our online form or email and are not confirmed until you receive written confirmation from us.
- Guests must be at least 18 years old to make a booking.
- A deposit or full payment may be required to secure your stay (if applicable, this will be outlined in your confirmation email).
- We reserve the right to decline a booking request at our discretion.
3. Cancellations & Refunds
- If you need to cancel or change your booking, please notify us as soon as possible.
- Cancellation policies may vary depending on the time of year or length of stay, and will be provided at the time of booking.
- In general, cancellations made with more than 48 hours’ notice may be eligible for a full or partial refund, at our discretion.
4. Check-In / Check-Out
- Check-in: from 3:00 PM
- Check-out: by 11:00 AM
- Early check-in or late check-out may be arranged upon request and availability.
5. Guest Responsibilities
- Guests are expected to treat the property with respect and report any damage or issues.
- Smoking is not permitted inside the property.
- Pets are not allowed unless explicitly agreed upon in advance.
- We reserve the right to charge for any damages caused during your stay.
6. Liability
- Continental Haven is not responsible for loss or damage to guests’ belongings or personal items.
- We shall not be liable for any indirect or consequential loss, damage, or expense (including travel delays or cancellations).
7. Website Use
- The content of this website is for general information only. We reserve the right to update or change any part of the website at any time.
- You may not use this website for any unlawful purpose.
8. Privacy
- Any personal information you submit via this website is handled in accordance with our Privacy Policy (link to your Privacy Policy page).
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For questions regarding these Terms & Conditions, please contact us:
Email: info@continentalhaven.co.uk
Phone: +44 7823 590135
